Many free and paid subscribers complain about poor customer service on consumer review sites such as Trustpilot. Business users are the only LastPass customers who receive email and phone support - paid personal plans receive only email support. In August 2021, LastPass discontinued customer support for free subscribers after restricting them to one device type. LastPass fell behind when it came to its plans, customer support and reputation. Although all apps worked well across platforms, we noticed a small bug using the web vault on Safari and had to restart the browser. We evaluated the password manager for its ease-of-use, accessibility, security strength and how easy it was to get help if needed.
We at the Home Media reviews team tested the LastPass Business plan on the iOS app, Safari extension on MacOS and Firefox and Chrome extensions on Windows.
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